Moncler Group | Annual Report 2024 Board of Directors’ Report 120 | ’
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STAKEHOLDERS INTERACTION TOOLS AND CHANNELS STAKEHOLDER EXPECTATIONS
Trade union organisations,
employee representatives
Meetings with trade union representatives Responsible business management
Involvement and timely information on issues
relevant to the company population
Update on the progress of in-company training
Preparation of a clear and transparent
Sustainability Statement
End client Direct, ongoing relationship with sales personnel
Client service
Interactions via phone, mail, email and social media
Creation of customised initiatives and experiences
Market research and focus groups
Systematic collection of client feedback (VIBE)
Product quality, safety and durability
Products manufactured respecting the environment,
people and animals
Style, uniqueness, innovation and a complete
product range
High level of service during and after sales
Competent, professional and empathetic
sales personnel
Personalised shopping and interaction experiences
Wholesale clients In-person and online training meetings
Ongoing dialogue via phone or email
Visits to stores
University testimonials
Product quality and innovation
Safety and transparency in environmental,
social and animal welfare aspects throughout
the supply chain
Brand reputation
Suppliers and business partners Daily interactions
Institutional meetings
Setting and sharing of standards
Seasonal and annual training
Dedicated portal
Continuity of supply
Compliance with contractual conditions
Involvement in the def inition of supply standards,
including social and environmental criteria,
and timeliness in announcing new requirements
Collaboration and support in managing any
production issues
Local communities Meetings with representatives of associations,
organisations and local communities
Identif ication of initiatives or projects managed
directly or in collaboration
Support or funding initiatives
Support for awareness-raising activities
Investors and analysts traditional
and sustainability
Shareholders Meeting
Conference calls or periodic meetings following
signif icant communications
Pricesensitive communications and information
Seminars industry conferences roadshows
and meetings
Daily dialogue meetings telephone and email
Institutional website
Questionnaires on sustainability performance
Consolidation and strengthening of knowledge
of the Group and its business model
Value creation return on investment and business
sustainability
Transparent accountable management
Timeliness and open dialogue
Adequate management of risks including social
and environmental risks