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The Moncler Group considers it very important to maintain a constant and solid relationship with all its stakeholders. A relationship based on ongoing dialogue and active involvement is the expression of the Group’s responsibility towards the social context with which it interacts.
Stakeholders represent a wide range of different interests: establishing and maintaining stable, long-lasting relationships is crucial for the creation of shared, long-term value.
Understanding specific needs and priorities, allows Moncler and Stone Island to manage in advance the rise of potential critical issues and to refine the actions in response to stakeholder interests. Identifying their stakeholders in a precise way and organising the most effective channels, constantly monitoring their expectations, needs and opinions, are the starting point for setting up an effective engagement process.

Through dedicated functions, the Group pursues a proactive approach towards the many stakeholders with which it constantly interacts around the world, promoting constant dialogue and embracing their needs. Both Brands are aware that these occasions for dialogue are opportunities for mutual growth and enrichment. Over the past few years, the Group has been committed to designing new approaches to dialogue with the aim of interacting with its community in an increasingly digital native way.
The following table, which maps stakeholders and their expectations, is periodically updated through internal surveys with the company departments responsible for the daily management of relations with each specific category.

STAKEHOLDER

TOOLS AND CHANNELS OF INTERACTION

STAKEHOLDER EXPECTATIONS

BLOCCO 1

STAKEHOLDER

Employees

TOOLS AND CHANNELS OF INTERACTION

People satisfaction survey, MONVoice

 

Ongoing dialogue with the Human Resources Department

 

Annual meetings to discuss career paths, set individual targets and discuss performance assessment

 

Meetings with the company population to share company’s results and future objectives

 

Meetings to raise awareness and provide information on health and wellbeing

 

Training sessions and digital courses, Make

 

Company intranet

 

MONCamp

 

Corporate social media, #monclertogether 

 

Onboarding programs for new hires

 

Volunteering programmes

STAKEHOLDER EXPECTATIONS

Information on the Group’s strategies and results

 

Responsible business management

 

Clear objectives and reward system

 

Training and career development

 

Stimulating and safe working environment

 

Equal opportunities. Diversity and inclusion

 

Engagement in company life

 

Promotion of wellbeing, health and safety

BLOCCO 2

STAKEHOLDER

Trade unions, workers’ representatives

TOOLS AND CHANNELS OF INTERACTION

Meetings with trade union representatives

STAKEHOLDER EXPECTATIONS

Responsible business management

 

Involvement and prompt information on issues affecting the Company workforce

 

Update on the progress of training programmes

BLOCCO 3

STAKEHOLDER

End client

TOOLS AND CHANNELS OF INTERACTION

Direct, ongoing relationship with sales personnel

 

Client service

 

Engagement via phone, mail, email and social media

 

Creation of customised initiatives and experiences

 

Market research and focus groups

 

Systematic collection of client feedback (VIBE)

STAKEHOLDER EXPECTATIONS

Product quality, safety and durability

 

Products manufactured respecting the environment, people and animals

 

Style, uniqueness, innovation and a complete product range

 

High level of service during and after sales

 

Competent, professional and empathetic sales personnel

 

Personalised shopping experience and engagement

BLOCCO 4

STAKEHOLDER

Wholesale clients

TOOLS AND CHANNELS OF INTERACTION

Training sessions

 

Ongoing dialogue via phone or email

 

In-stores visits

 

University testimonials

STAKEHOLDER EXPECTATIONS

Product quality and innovation

 

Safety and transparency in environmental, social and animal welfare aspects throughout the supply chain

 

Brand reputation

BLOCCO 5

STAKEHOLDER

Suppliers, business partners

TOOLS AND CHANNELS OF INTERACTION

Daily interactions

 

Institutional meetings

 

Definition and sharing of standards

 

Seasonal and annual training

 

Dedicated portal

STAKEHOLDER EXPECTATIONS

Continuity of supply

 

Respect of contractual conditions

 

Involvement in the definition of supply standards, including social and environmental criteria, and prompt notification of new requirements

 

Collaboration and support in managing any production issues

BLOCCO 6

STAKEHOLDER

Local communities

TOOLS AND CHANNELS OF INTERACTION

Meetings with representatives of local associations, organisations and communities

 

Definition of initiatives or projects managed directly or in collaboration

STAKEHOLDER EXPECTATIONS

Support or funding initiatives

 

Support for awareness-raising activities

BLOCCO 7

STAKEHOLDER

Investors and analysts

(traditional and sustainability)

TOOLS AND CHANNELS OF INTERACTION

Shareholders’ Meeting

 

Periodic conference calls or meetings following key announcements

 

Price-sensitive announcements and information

 

Seminars, industry conferences, roadshows and meetings

 

Daily dialogue (meetings, phone calls and emails)

 

Corporate website

 

Dedicate investor app

 

Questionnaires on sustainability performance

STAKEHOLDER EXPECTATIONS

Consolidation and strengthening of knowledge of the Group and of its business model

 

Value creation (return on investment, business sustainability)

 

Transparent, responsible management

 

Timely and open dialogue

 

Adequate management of risks, including social and environmental risks

BLOCCO 8

STAKEHOLDER

Media

TOOLS AND CHANNELS OF INTERACTION

Press days

 

Interviews with senior management

 

Press conferences

 

Media plan

 

Ongoing dialogue

 

Fashion shows/events

 

Ad-hoc meetings and events

 

Corporate website

STAKEHOLDER EXPECTATIONS

Availability, timely and accurate information

 

Information on future seasons trends

BLOCCO 9

STAKEHOLDER

Local authorities, public administration, regulators, industry associations and non-governmental organisations

TOOLS AND CHANNELS OF INTERACTION

Ad-hoc meetings

 

Participation in working groups

 

Identification and development of joint projects

STAKEHOLDER EXPECTATIONS

Participation in projects of public utility

 

Inclusion of environmental, social and animal welfare aspects in the company’s strategies and supply system

 

Communication of corporate objectives with regards to environmental, social and animal welfare aspects

 

Active participation in roundtables discussion

 

Efficient use of raw materials

 

Sustainability elements in new stores

Relations with organisations, institutions and associations

The Moncler Group believes in dialogue and participation and takes part in multiple organisations, associations and roundtables both at national and international level with a contribution of about 480,000 euros. There are various areas of activity, from the promotion of Italian fashion and its sustainability performance to the fight against counterfeiting, to brand protection, the promotion of women’s talent, support for innovation and support in formulating changes in national and international regulations.

Here below are the main associations in which the Group participates:
• AIR (Associazione Italiana Investor Relations): a non-profit association that aims to promote the professional role of the Investor Relations Officer and the quality of financial communication between companies and the financial community.

•  Anti-Counterfeiting Group (ACG): a non-profit association that aims to protect consumers from counterfeiting by facilitating training programmes and establishing a collaborative environment between companies and the main local authorities (about 3,400 euros).

•  Assonime: an association of Italian joint-stock companies that works to improve industrial, commercial, administrative and tax legislation in Italy, with particular regard to company regulations, carries out studies and publications and represents the corporate point of view in dealings with Italian, European and international institutions.

•  Camera Nazionale della Moda Italiana: an association that aims to promote and coordinate the Italian fashion sector and train young Italian fashion designers.

•  Club 231: an initiative aimed at fostering the discussion on regulatory changes introduced under Legislative Decree 231/2001, favouring the exchange of knowledge and skills from a business, policy-making and academic perspective.

•   Fondazione Altagamma: a foundation that brings together companies from Italy’s cultural and creative industries, recognised as true ambassadors of Italian style to the world. Its mission is to contribute to their growth and competitiveness.

INDICAM: the Centromarca institute for the fight against counterfeiting, active on several fronts, including the spread of a culture of anti-counterfeiting among industry operators, public authorities and the general public; the improvement of anti-counterfeiting legislation; and collective investigations among its members in cooperation with Italian diplomatic authorities for the protection of brands abroad (5,800 euros).

 PREVILINE ASSISTANCE (Intercompany Welfare Fund for companies that are clients of the ASS. GENERALI S.p.A. Group): a national association which aims to provide member companies with welfare services, through the provision of benefits in both mutual assistance and insurance services form, by signing agreements with insurance companies.

 SNB-REACT (Coöperatieve Vereniging SNB-REACT): a non-profit association that promotes measures against counterfeiting.

 UNI – Ente Nazionale Italiano di Unificazione: a private, non-profit association that develops and publishes voluntary technical standards in all industrial, commercial and service sectors. UNI members include companies, professionals, associations, public bodies, research centres, educational and academic institutions, consumer associations, trade unions, third sector and non-governmental organisations, which together make up a unique multi-stakeholder platform for technical dialogue at national level. The association represents Italy in the European Committee for Standardization (CEN) and in the International Organization for Standardization (ISO), promoting harmonisation of standards and supporting and enhancing the Made in Italy peculiarities.

Union des Fabricants (Unifab): a French association active in the protection of intellectual property rights. The association, which is also present in Tokyo and Beijing, supports its members in the fight against counterfeiting in Asia and in managing relations with local authorities.
Unione degli industriali della provincia di Padova: a national association aimed at improving the competitiveness of the local manufacturing system through the construction of infrastructure, and by promoting knowledge transfer, a modern work culture, a strong spirit of individual and collective initiative, innovation and applied research.

Valore D: an Italian association of large companies committed to supporting and promoting women’s leadership and talent as a valuable contribution to business growth (6,000 euros).
Due to its membership in these and other associations, the Group commits to provide its contribution in support of some particularly important topics for the business and the industry, such as industrial and production topics in the fashion industry (through various associations, the Group provides a contribution of approximately 80,000 euros) and ESG topics in the fashion industry (through various associations the Group provides a contribution of approximately 267,000 euros).
Furthermore, since 2019, Moncler has been a member of The Fashion Pact, a coalition of leading global companies in the fashion and textile industry that, together with suppliers and distributors, is committed to achieve shared goals focused on three main areas: fighting global warming, restoring biodiversity and protecting oceans. Within The Fashion Pact, Moncler is present both in the Steering Committee, a committee of various CEOs of member brands, aimed at maintaining an open dialogue between company executives and openly sharing ideas, guidelines and progress, and in the Operations Committee, the body that identifies the actions, working groups and awareness-raising activities to be implemented in order to achieve the priorities set by the Steering Committee.
Relations between the Moncler Group and political parties and their representatives are guided by the highest principles of transparency and ethics, as stated in the Codes of Ethics of both Brands.
In 2021 the Moncler Group did not make any contribution to political parties, lobbying activities or any other activities beyond those with associative purposes. The political commitments and contributions made by the Group’s employees are understood to be personal and entirely voluntary.

As a multinational Group that firmly believes in sustainability, the Moncler Group is committed to contributing to the achievement of the goals published in the 2030 Agenda for Sustainable Development signed by the 193 member states of the United Nations (UN).

The Sustainable Development Goals (SDGs) set out the priorities for contributing to global development, promoting human wellbeing, and protecting the environment. The SDGs call for joint global action between governments, businesses, and society, and aim at mobilising all efforts around a common set of goals to be achieved by 2030.

Of the 17 macro objectives described in the SDGs (such as ending poverty, fighting inequality and tackling climate change), the Group contributes to eleven of them directly or through organisations with which it collaborates. The targets related to the SDGs are clearly indicated in the Sustainability Plan.

Moncler considers collaboration and different experiences to be fundamental values to achieve common objectives, not only in the creative sphere, but also for responsible and sustainable development. Furthermore, since 2019, Moncler has been a member of The Fashion Pact,

a coalition of leading global companies in the fashion and textile industry that, together with suppliers and distributors, is committed to achieve shared goals focused on three main areas: fighting global warming, restoring biodiversity and protecting oceans. Within The Fashion Pact, Moncler is present both in the Steering Committee, a committee of various CEOs

of member brands, aimed at maintaining an open dialogue between company executives and openly sharing ideas, guidelines and progress, and in the Operations Committee, the body that identifies the actions, working groups and awareness-raising activities to be implemented in order to achieve the priorities set by the Steering Committee.