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Transparent and constant dialogue is at the base of any relationship built on trust. It is a key element to foster shared growth, fruitful collaboration and mutual satisfaction.
The Group is attentive to dialogue with its suppliers and to share best practices both on technical aspects related to business activities and on aspects aimed at promoting responsible behaviour. Dialogue is established through various channels, ranging from daily meetings to institutional events.
Daily interactions are held with technicians and inspectors from Moncler and Stone Island to oversee various production activities. Meetings with company experts aim to provide specialised support at all stages of production processes to share technical knowledge and resolve any critical issues.
Regarding outerwear, the technical team has been reinforced over the years to ensure a widespread presence at all façon manufacturers in Italy and abroad, to increase the already high number of quality checks and progress of work “in” and “at the end” of the line. Group experts periodically attend company meetings in order to analyse samples and share industrialisation standards, the results achieved in the previous season and targets for the next.
During the Covid-19 health emergency all actions taken by the Moncler Group have been guided by the primary objective of protecting the health of all (employees, contractors, suppliers, clients, etc.) and then of maintaining business continuity as much as possible.
The dialogue that has always characterised the relationship with suppliers became even more intense and even more collaborative during this period with the aim of studying the best solutions to be implemented in such a complex, unpredictable and difficult situation for all actors in the supply chain and in the industry. This is the spirit with which Moncler joined the call to action promoted by the International Labour Organisation (ILO) to support the garment industry supply chains and continued to comply with payment terms and conditions, launched economic support activities for the most distressed members of the supply chain and monitored, through third-party audits, the compliance with the principles contained in the Supplier Code of Conduct and Code of Ethics relating to human rights, the workers’ health and safety and respect for the environment.
Due to the Covid-19 health emergency in 2021 it was not possible to offer the traditional training sessions near the suppliers’ production sites. For this reason, sessions were held remotely. Similarly, Moncler knitwear experts were invited to attend e-learning courses, to learn about production and quality procedures and standards.
During these sessions, they were also made aware of other issues relevant to Moncler, including ethical, social, compliance and environmental aspects, in order to spread this culture among suppliers.
Through the presence of experts at the various suppliers’ production sites or through online meetings, the know-how shared thus becomes an integral and essential part of the relationship with the suppliers.
During 2021 awareness-raising activities on ethical, social and environmental issues continued through video conferences with some suppliers and subcontractors (both façon manufacturers and raw materials suppliers), as due to the Covid-19 health emergency it was not possible to visit their production sites. These were in addition to the more than 150 onsite visits carried out in the last three-year period (2018-2020), both in Italy and abroad.
Company guidelines on compliance and sustainability continued to be spread by sharing of technical, chemical and performance specifications, both during daily activity and through ad hoc video conferences.
Lastly, to offer an additional tool for dialogue and to facilitate the exchange of information and documentation, a web portal entirely dedicated to suppliers has been active since 2017. Through the portal, the supplier can directly access communications and documents, including the Code of Ethics, Supplier Code of Conduct and related guidelines.
A dedicated section with a broad online training offering has also been set up, to which 90% of suppliers has had access over the last three years.
Lastly, from 2022 a training and information programme on human rights issues will be launched for suppliers and for employees of the Group’s purchasing and quality control departments.