Product quality and safety are at the centre of Moncler’s focus. For this reason, stringent controls are implemented along the entire value chain. Quality and safety are priorities for the Group right from the phase of designing garments and purchasing raw materials. The quality of the down and nylon, as well that of the raw materials used, is crucial to guarantee the excellence and safety of the final product.
For this reason, Moncler selects its suppliers very carefully, and constantly subjects all materials to strict tests to identify their chemical composition and
physical and mechanical features, which are essential to ensure the desired technical performance. Since 2018, the company has also adopted a Performance Specifications to be able to give even clearer and more precise guidance to its suppliers. In fact, the Specifications set out the minimum requirements for all those technical parameters (such as dimensional stability, colour fastness of fabrics, prints and leathers, corrosion resistance of metal accessories, values for the tests on the durability and tightness of zips, etc.) that Moncler considers essential to achieve the level of quality expected for all its products.
Moncler requires all its suppliers to perform in full compliance with the most stringent international regulations relating to hazardous and potentially hazardous chemical substances, including the European Union’s REACH(1) regulation, China’s GB(2) standards, and the Japanese JIS(3) standards. They are also required by contract to comply with the guidelines of the Restricted Substances List (RSL), which outlines the most stringent standards for the use of certain substance. In 2018, the RSL was updated to include new groups of chemicals, new voluntary limits and stricter thresholds than the legislative
With the aim of gradually abandoning them, Moncler is engaged in searching for the best replacement products that can guarantee the maintenance of adequate levels of quality and performance. The proper implementation of RSL guidelines is verified through tests performed at independent specialised laboratories, at the request of the supplier and/or Moncler itself. The testing program in 2018 was significantly intensified by involving suppliers in an increasingly proactive way, establishing an ongoing dialogue to solve all issues related to compliance and sustainability.
In order to ensure product safety and sustainability, as well as high levels of quality and consumer protection in terms of complete and correct information, including on labelling, the accessory components used in production undergo additional testing to ensure their technical compatibility with fabrics and garment care (e.g., their reaction with washing detergents). Fabrics are tested for their physical-mechanical properties, such as resistance to water, pilling, colour fastness, seam slippage, tearing strength, breathability, etc.
Moncler accepts no compromise when it comes to quality. If materials do not pass the required tests, the purchasing process is suspended until the supplier can demonstrate it is able to deliver a product that fully complies with all requirements.
All Moncler products are designed and manufactured under the Company’s direct and close supervision. Moncler manages the creative stage, the development of prototypes, and the purchase of raw materials (including accessory components) internally, while it closely oversees the manufacture of final products at its production site in Romania or outsourced to external suppliers.
Before selecting a production supplier, the technicians from Moncler’s quality assurance division will first verify that the potential partner has the technological capacity and is adequately
equipped to produce garments that meet all the standards required by the Brand, and that it can ensure consistent and reliable levels of quality. The technicians will then perform weekly checks to verify the progress of the supply process and compliance with the required product quality standards.
Before starting the production process, every model undergoes a series of fittings to verify every detail and consistency with design and model specifications, and to ensure maximum comfort and wearability. Prior to sale, all products undergo a final and even more stringent quality inspection, introduced in 2018. This inspection, through a structured and recorded process, ensures and verifies down to the last detail: aesthetics, characteristics, size, and proper labels and tags. In this final stage, the anti-counterfeiting protocol is checked and activated using sophisticated latest-generation technology. In addition, from 2018, through major investments in technology, Moncler began to expand its Piacenza hub where, in addition to logistics activities, other services, including quality control of the finished product and after-sales service, are carried out. The expansion of the facility is part of an important project that the company is implementing in order to be faster and more efficient in terms of time-to-market and service to clients.
1 Registration, Evaluation, Authorisation and restriction of CHemicals.
2 National Standard of the People’s Republic of China.
3 Japanese Industrial Standards.