Since the start of the COVID-19 emergency,
Moncler has made employee safety an absolute
priority, taking every measure to reduce risks to
a minimum and provide a safe working environ-
ment. The Company defined safety protocols,
supervised by epidemiologists, and arranged
remote working mechanisms for both corpo-
rate and retail employees, always in full com-
pliance with the public health orders in force in
the various countries.
When people returned to the office, a strict
protocol was adopted to protect the health
of all, reflecting the most up-to-date scientific
findings. This involved clear directives to en-
sure proper distancing in common areas and
individual workspaces, guide behaviour, and
specify the protective equipment to be worn
depending on different exposures to risk.
The Company provides a constant supply of
surgical masks and disinfectant kits for the of-
fice. In this regard, since April 2020 Moncler
has produced over 1 million face masks, bearing
the CE mark and with prior approval from the
Istituto Superiore di Sanità , which it were dis-
tributed to all employees and to schools in lo-
cal communities where the Company operates.
See also page 183.
Workspaces are disinfected throughout the day
and sanitized periodically. Temperatures are
measured several times a day, using thermal
scanners at the entrances of Moncler s offices.
In 2020 more than 9,500 antibody, rapid anti-
gen, and molecular swab tests were carried out
to screen for positive cases in Italy and the rest
of Europe, while in the other Regions, screening
was managed by the public health authorities.
In order to monitor the situation constantly,
the swabs are repeated regularly. In addition,
through a partnership with San Raffaele Hos-
pital in Milan, almost 200 local employees were
able to sign up for and receive the seasonal flu
vaccine along with their family members.
Because of the importance of allowing people
with pre-existing diseases or that need medi-
cal advice to access medical services under
the difficult conditions posed by COVID-19,
Moncler signed a telemedicine agreement with
the San Donato Group - San Raffaele Hospital
covering employees in Italy and their families.
This provides a safe and easy way to seek gen-
eral and specialist care without having to travel
physically to the clinic. The service provides re-
ports that are legally valid and can be used to
fill prescriptions.
To reduce the use of public transport wherever
possible, bicycles are available to employees of
the Milan corporate offices so they can travel in
greater safety.
During the year, employees mainly worked
remotely, except for a few teams and liaison
officers who were authorized to work on site
because their jobs required physical presence.
With work organized so differently over the
last several months, internal communication
became very important for keeping people
connected, fostering a positive climate, sup-
porting the company culture, and promoting
a strong sense of belonging and personal
motivation. Since the start of the emergency,
Moncler has sent out more than 100 commu-
nications to inform employees and keep them
up-to-date on the Company s decisions, initia-
tives, and activities.
In the early days of the pandemic, a private In-
stagram page was set up for all Italian employ-
ees. Packed with a variety of content and dai-
ly livestreams on current topics, it has helped
keep the engagement high. Topics have includ-
ed health and safety, with doctors and epidemi-
ologists weighing in on how to interpret fake
news , the proper way to wear personal protec-
tive equipment, and even how to save a child
from choking. There have been discussions on
healthy diets, prevention, exercise and wellbe-
ing, and cultural topics like books and music.
Remo Ruffini, Moncler s CEO, has used Insta-
gram Live to interview journalists, influencers,
fashion industry experts and others, talking
with them about Moncler s values and trend-
ing topics. The Instagram page has since been
extended to Moncler s global workforce, with
local channels set up in Japan and South Korea.
COVID-19 EMERGENCY: MONCLER PROTECTING ITS PEOPLE
own supervisor, and those they believe reflect Group manage- ment. All aspects were rated higher than in previous years, with especially high marks going to quality and attention to the client and clear strategic direction . Collaboration and communication among departments is still an area for im- provement, although improved since 2019. Most employees reported feeling well supported during the health emergency and that they appreciated the decisions Moncler took in the face of this extraordinary situation.
To begin to improve people s satisfaction starting with the people themselves, the survey results are shared world- wide through dedicated newsletters and meetings. The re- sults sharing moments are fundamental to deepen the un- derstanding of the data and plan how to better meet the needs and expectations of the entire workforce.
Activities designed to have employees interact with sen- ior management continued during the year. These include Thank Boss It s Friday , an event carried out virtually in 2020 in which employees share insights and offer sugges- tions to senior management with a view to open dialogue. During the year the Chief Corporate & Supply Officer and the Chief Marketing & Operating Officer met with 38 peo- ple from Italy s corporate offices, in six dedicated sessions. This initiative, confirmed for 2021, will be extended to the entire global workforce and to other executives and senior executives.
Another important event was the announcement of re- sults for the first nine months of the year. In October 2020, the Chief Corporate & Supply Officer and the Chief Market- ing & Operating Officer held a streaming session with all em- ployees worldwide, to illustrate the Company s results and present an overview of actions taken as well as current and future plans. During the live event, people had the opportu- nity to ask questions on all relevant topics.
Steadfast in its belief that company volunteering is not only an instrument of social responsibility but a means of creating a culture that is attentive to diversity and solidarity, since launching the programme in 2018, Moncler has built partnerships with several non-profits for activities ranging from the environment to child welfare. Every Corporate em- ployee in Italy can take two days a year to volunteer with these partners, choosing from different organizations, types of activities, and dates. Due to the COVID-19 emergency, in 2020 volunteering was suspended worldwide. During the year the Group identified new forms of volunteering, includ- ing remote opportunities making use of digital technologies. Some projects of this kind have been identified and will be- gin in 2021 with Fondazione Francesca Rava and Legambi- ente. See also page 182.
PEOPLE SATISFACTION SURVEY
2020 2019 2018
Employees involved (No.) 3,741 3,640 2,425
Population covered (%) 100 100 58
Engagement rate (%) 72 60 59
Response rate (%) 88 88 91
of whom women (%) 73 73 64
9392 CONSOLIDATED NON FINANCIAL STATEMENT 2020NURTURE GENIUS