STAKEHOLDER TOOLS AND CHANNELS OF INTERACTION STAKEHOLDER EXPECTATIONS
Employees People satisfaction survey, MONVoice
Continuous dialogue with the Human Resources Department
Annual meetings to discuss career plans, set individual targets, and review performance appraisals
Meetings with staff to share the Company s results and goals for the future
Meetings to raise awareness and share information on health and wellbeing
Training sessions and MAKE digital courses
Corporate intranet, MONCamp
Corporate social media, #monclertogether
Induction programmes for new hires
Information on Group strategies and results
Responsible business management
Clear objectives and rewards system
Training and career development
Stimulating and safe work environment
Equal opportunities; Diversity and inclusion
Involvement in Company life
Wellbeing and health and safety initiatives
Trade unions and workers representatives Meetings with trade union representatives Responsible business management
Engagement and prompt information on issues affecting the Company workforce
Updates on the progress of training programmes
End clients Direct, ongoing relationships with sales personnel
Client service
Engagement via phone, mail, email and social media
Design and delivery of personalized initiatives and experiences
Market research and focus groups
Systematic collection of consumer feedback (VIBE)
Product quality, safety and durability
Products manufactured respecting the environment, people and animals
Style, uniqueness, innovation and a complete product range
High level of service during and after the sale
Competent, professional and empathetic sales staff
Personalized shopping experience and engagement
Wholesale clients Training sessions
Ongoing engagement via phone or email
Product quality and innovation
Safety and transparency with regard to environmental, social, and animal welfare issues throughout the supply chain
Brand reputation
Suppliers, business partners Daily interactions
Institutional meetings
Definition of shared standards
Seasonal and annual training
Dedicated portal
Continuity of supply
Respect for contractual terms and conditions
Participation in the definition of supply standards, including social and environmental criteria and prompt notification of new requirements
Collaboration and support in managing production issues
Local communities Meetings with representatives of local associations and organizations
Development of initiatives and projects managed directly or in partnership
Support or funding of initiatives
Support for awareness-raising campaigns
STAKEHOLDER TOOLS AND CHANNELS OF INTERACTION STAKEHOLDER EXPECTATIONS
Investors and analysts (traditional and sustainability)
Shareholders Meeting
Regular conference calls or meetings following key announcements
Price-sensitive announcements and information
Seminars, industry conferences, road shows and meetings
Daily engagement (meetings, phone calls, emails)
Corporate website
Dedicated investor app
Questionnaires on sustainability performance
Useful, in-depth knowledge of the Group and its business model
Value creation (return on investment, business sustainability)
Transparent and responsible management
Timely and open dialogue
Adequate risk management, including social and environmental risks
Media Press days
Interviews with senior management
Press conferences
Media plan
Continuous dialogue
Fashion shows/events
Ad hoc meetings and events
Corporate website
Access to timely and accurate information
Information on upcoming season trends
Local bodies, public administrations, regulatory bodies, industry associations and non-governmental organizations
Ad hoc meetings
Participation in work groups
Definition and development of joint projects
Participation in projects of public utility
Integration of environmental, social and animal welfare considerations in Company strategies and supply system
Disclosure of Company targets with regard to environmental, social and animal welfare issues
Active participation in roundtable discussions
Efficient use of raw materials
Implementation of sustainability requirements at new stores
61CONSOLIDATED NON FINANCIAL STATEMENT 202060 RESPONSIBLE BUSINESS MANAGEMENT
