DIALOGUE TO GROW TOGETHER
Transparent and constant dialogue is the basis for any relationship based on trust. It is a key element in fostering shared growth, fruitful cooperation and mutual satisfaction.
Moncler is attentive to the dialogue with its suppliers and to sharing good practices, both on technical aspects related to business and on aspects aimed at promoting responsi- ble behaviour. The dialogue is established through differ- ent channels, ranging from daily meetings to institutional events, and daily interactions are held with Moncler experts and inspectors tasked with overseeing the various activi- ties involved in production. Meetings with the Company s experts provide specialist support at all stages of produc- tion in order to share technical know-how and resolve any critical issues. As regards outerwear, Moncler s team of technicians has been expanded over the years to ensure a widespread presence at all façon manufacturers in Italy and abroad, to increase the already high number of checks on quality and on the progress of work in and at the end of the line. Moncler experts periodically attend meetings at the Company to analyse samples and share technical and production standards, results of the previous season, and objectives for the season ahead.
During the COVID-19 crisis, all actions taken by Moncler have been guided by the primary objective of protecting the health of all (employees, consultants, suppliers, clients, etc.) and maintaining business continuity as much as possi- ble. See also page 93.
The strong dialogue that has always been a feature of Moncler s relationships with suppliers became even more intense and collaborative during this period, with the aim of finding the best solutions for such a complex, unpredict- able, and difficult situation for everyone in the supply chain and the industry. In this spirit, Moncler joined the Interna- tional Labour Organization s call to action in support of the global garment industry supply chain and has continued to comply with payment terms and methods, set up economic support initiatives for the most distressed members of the supply chain, and continued to commission independent au- dits to ensure compliance with the principles included in Moncler s Code of Ethics and the Supplier Code of Conduct on human rights, worker health and safety, and respect for the environment.
Because of the pandemic, it was not possible to offer the traditional training sessions close to suppliers produc- tion sites, for this reason remote sessions were organized. Likewise, Moncler s knitwear experts were invited to attend e-learning courses to learn about procedures, production and quality standards. At these meetings, they are also sensibilized on other topics relevant to Moncler, including ethical, social and environmental aspects, so as to spread
125CONSOLIDATED NON FINANCIAL STATEMENT 2020124 BE FAIR