DIALOGUE WITH STAKEHOLDERS The Moncler Group considers it very important to maintain a con- stant and solid relationship with all its stakeholders. A relation- ship based on ongoing dialogue and active involvement is the expression of the Group s responsibility towards the social con- text with which it interacts.
Stakeholders represent a wide range of different interests: establishing and maintaining stable, long-lasting relationships is crucial for the creation of shared, long-term value.
Understanding specific needs and priorities, allows Mon- cler and Stone Island to manage in advance the rise of potential critical issues and to refine the actions in response to stakeholder interests. Identifying their stakeholders in a precise way and or- ganising the most effective channels, constantly monitoring their expectations, needs and opinions, are the starting point for set- ting up an effective engagement process.
Through dedicated functions, the Group pursues a proac- tive approach towards the many stakeholders with which it con- stantly interacts around the world, promoting constant dialogue and embracing their needs. Both Brands are aware that these oc- casions for dialogue are opportunities for mutual growth and en- richment. Over the past few years, the Group has been committed to designing new approaches to dialogue with the aim of interact- ing with its community in an increasingly digital native way.
The following table, which maps stakeholders and their ex- pectations, is periodically updated through internal surveys with the company departments responsible for the daily management of relations with each specific category.
STAKEHOLDER TOOLS AND CHANNELS OF INTERACTION STAKEHOLDER EXPECTATIONS
EMPLOYEES People satisfaction survey, MONVoice
Ongoing dialogue with the Human Resources Department
Annual meetings to discuss career paths, set individual targets and discuss performance assessment
Meetings with the company population to share company s results and future objectives
Meetings to raise awareness and provide information on health and wellbeing
Training sessions and digital courses, Make
Company intranet
MONCamp
Corporate social media, #monclertogether
Onboarding programs for new hires
Volunteering programmes
Information on the Group s strategies and results
Responsible business management
Clear objectives and reward system
Training and career development
Stimulating and safe working environment
Equal opportunities. Diversity and inclusion
Engagement in company life
Promotion of wellbeing, health and safety
TRADE UNIONS, WORKERS REPRESENTATIVES Meetings with trade union representatives Responsible business management
Involvement and prompt information on issues affecting the Company workforce
Update on the progress of training programmes
END CLIENT Direct, ongoing relationship with sales personnel
Client service
Engagement via phone, mail, email and social media
Creation of customised initiatives and experiences
Market research and focus groups
Systematic collection of client feedback (VIBE)
Product quality, safety and durability
Products manufactured respecting the environment, people and animals
Style, uniqueness, innovation and a complete product range
High level of service during and after sales
Competent, professional and empathetic sales personnel
Personalised shopping experience and engagement
STAKEHOLDER TOOLS AND CHANNELS OF INTERACTION STAKEHOLDER EXPECTATIONS
WHOLESALE CLIENTS Training sessions
Ongoing dialogue via phone or email
In-stores visits
University testimonials
Product quality and innovation
Safety and transparency in environmental, social and animal welfare aspects throughout the supply chain
Brand reputation
SUPPLIERS, BUSINESS PARTNERS Daily interactions
Institutional meetings
Definition and sharing of standards
Seasonal and annual training
Dedicated portal
Continuity of supply
Respect of contractual conditions
Involvement in the definition of supply standards, including social and environmental criteria, and prompt notification of new requirements
Collaboration and support in managing any production issues
LOCAL COMMUNITIES Meetings with representatives of local associations, organisations and communities
Definition of initiatives or projects managed directly or in collaboration
Support or funding initiatives
Support for awareness-raising activities
INVESTORS AND ANALYSTS (TRADITIONAL AND SUSTAINABILITY)
Shareholders Meeting
Periodic conference calls or meetings following key announcements
Price-sensitive announcements and information
Seminars, industry conferences, roadshows and meetings
Daily dialogue (meetings, phone calls and emails)
Corporate website
Dedicate investor app
Questionnaires on sustainability performance
Consolidation and strengthening of knowledge of the Group and of its business model
Value creation (return on investment, business sustainability)
Transparent, responsible management
Timely and open dialogue
Adequate management of risks, including social and environmental risks
MEDIA Press day
Interviews with senior management
Press conferences
Media plan
Ongoing dialogue
Fashion shows/events
Ad-hoc meetings and events
Corporate website
Availability, timely and accurate information
Information on future seasons trends
LOCAL AUTHORITIES, PUBLIC ADMINISTRATION, REGULATORS, INDUSTRY ASSOCIATIONS AND NON- GOVERNMENTAL ORGANISATIONS
Ad-hoc meetings
Participation in working groups
Identification and development of joint projects
Participation in projects of public utility
Inclusion of environmental, social and animal welfare aspects in the company s strategies and supply system
Communication of corporate objectives with regards to environmental, social and animal welfare aspects
Active participation in roundtables discussion
Efficient use of raw materials
Sustainability elements in new stores
66 67 MONCLER GROUP
2021 RESPONSIBLE BUSINESS MANAGEMENTRESPONSIBLE BUSINESS MANAGEMENT