69 RESPONSIBLE BUSINESS MANAGEMENT68 RESPONSIBLE BUSINESS MANAGEMENT MONCLER GROUP 2022
STAKEHOLDER INTERACTION TOOLS AND CHANNELS STAKEHOLDER EXPECTATIONS
EMPLOYEES People satisfaction survey, MONVoice
Ongoing dialogue with the Human Resources Depart- ment
Annual meetings to discuss growth path, set individual goals and discuss performance assessment
Meetings with the corporate population to circulate re- sults and future objectives
Meetings to raise awareness and provide information on health and well-being
Training meetings and digital courses, Make
Company intranet and newsletter plan
MONCamp
Corporate social media, #monclertogether
Onboarding programs for new employees
Volunteering programmes
Information on the Group s strategies and results
Responsible business management
Clear objectives and reward system
Training and professional development
Stimulating, safe working environment
Equal opportunities. Diversity and inclusion
Engagement in company life
Promotion of well-being, health and safety
TRADE UNION ORGANISATIONS, EMPLOYEE REPRESENTATIVES
Meetings with trade union representatives Responsible business management
Involvement and timely information on issues relevant to the company population
Update on the progress of in-company training
END CLIENT Direct, ongoing relationship with sales personnel
Client service
Interactions via phone, mail, email and social media
Creation of customised initiatives and experiences
Market research and focus groups
Systematic collection of client feedback (VIBE)
Product quality, safety and durability
Products manufactured respecting the environment, people and animals
Style, uniqueness, innovation and a complete product range
High level of service during and after sales
Competent, professional and empathetic sales personnel
Personalised shopping and interaction experiences
WHOLESALE CLIENTS Training meetings
Ongoing dialogue via phone or email
Visits to stores
University testimonials
Product quality and innovation
Safety and transparency in environmental, social and an- imal welfare aspects throughout the supply chain
Brand reputation
SUPPLIERS AND BUSINESS PARTNERS Daily interactions
Institutional meetings
Setting and sharing of standards
Seasonal and annual training
Dedicated portal
Continuity of supply
Compliance with contractual conditions
Involvement in the definition of supply standards, includ- ing social and environmental criteria, and timeliness in announcing new requirements
Collaboration and support in managing any production issues
LOCAL COMMUNITIES Meetings with representatives of associations, organisa- tions and local communities
Identification of initiatives or projects managed directly or in collaboration
Support or funding initiatives
Support for awareness-raising activities
INVESTORS AND ANALYSTS (TRADITIONAL AND SUSTAINABILITY)
Shareholders Meeting
Conference calls or periodic meetings following signifi- cant communications
Price-sensitive communications and information
Seminars, industry conferences, roadshows and meet- ings
Daily dialogue (meetings, telephone and email)
Institutional website
Dedicate investor app
Questionnaires on sustainability performance
Consolidation and strengthening of knowledge of the Group and its business model
Value creation (return on investment and business sus- tainability)
Transparent, accountable management
Timeliness and open dialogue
Adequate management of risks, including social and en- vironmental risks
STAKEHOLDER INTERACTION TOOLS AND CHANNELS STAKEHOLDER EXPECTATIONS
MEDIA Press days
Interviews with top management
Press conferences
Media plan
Ongoing dialogue
Fashion shows/events
Ad-hoc meetings and events
Institutional website
Availability, timeliness and accuracy of information
Information on trends in future seasons
LOCAL AUTHORITIES, PUBLIC AUTHORITIES, REGULATORS, TRADE ASSOCIATIONS AND NON-GOVERNMENTAL ORGANISATIONS
Ad-hoc meetings
Participation in working groups
Identification and development of joint projects
Participation in publicly beneficial projects
Inclusion of environmental, social and animal welfare aspects in the company s strategies and procurement system
Communication of corporate objectives relating to envi- ronmental, social and animal welfare aspects
Active participation in discussion roundtables
Efficient use of raw materials
Sustainability elements in new stores
