67 ReSPOnSIBLe BUSIneSS MAnAGeMenT66 ReSPOnSIBLe BUSIneSS MAnAGeMenT MONCLER GROUP 2023
STAKeHOLdeRS InTeRACTIOn TOOLS And CHAnneLS STAKeHOLdeR exPeCTATIOnS
eMPLOYeeS People satisfaction survey, MONVoice Ongoing dialogue with the Human
Resources department Annual meetings to discuss growth path, set individ-
ual goals and discuss performance assessment Meetings with the corporate population to circulate
results and future objectives Townhall on de&I topics Meetings to raise awareness and provide information
on health and well-being Training meetings and digital courses, Make Company intranet and newsletter plan MONCampus MINE corporate platform Onboarding programs for new employees Volunteering programmes
Information on the Group s strategies and results Responsible business management Clear objectives and reward system Training and professional development Stimulating, safe working environment equal opportunities. diversity and inclusion engagement in company life Promotion of well-being, health and safety
TRAde UnIOn ORGAnISATIOnS, eMPLOYee RePReSenTATIVeS
Meetings with trade union representatives Responsible business management Involvement and timely information on issues rele-
vant to the company population Update on the progress of in-company training
end CLIenT direct, ongoing relationship with sales personnel Client service Interactions via phone, mail, email and social media Creation of customised initiatives and experiences Market research and focus groups Systematic collection of client feedback (VIBe)
Product quality, safety and durability Products manufactured respecting the environment,
people and animals Style, uniqueness, innovation and a complete prod-
uct range High level of service during and after sales Competent, professional and empathetic sales per-
sonnel Personalised shopping and interaction experiences
WHOLeSALe CLIenTS Training meetings Ongoing dialogue via phone or email Visits to stores University testimonials
Product quality and innovation Safety and transparency in environmental, social and
animal welfare aspects throughout the supply chain Brand reputation
SUPPLIeRS And BUSIneSS PARTneRS daily interactions Institutional meetings Setting and sharing of standards Seasonal and annual training dedicated portal
Continuity of supply Compliance with contractual conditions Involvement in the definition of supply standards, in-
cluding social and environmental criteria, and timeli- ness in announcing new requirements
Collaboration and support in managing any produc- tion issues
LOCAL COMMUnITIeS Meetings with representatives of associations, or- ganisations and local communities
Identification of initiatives or projects managed di- rectly or in collaboration
Support or funding initiatives Support for awareness-raising activities
InVeSTORS And AnALYSTS (TRAdITIOnAL And SUSTAInABILITY)
Shareholders Meeting Conference calls or periodic meetings following
significant communications Price-sensitive communications and information Seminars, industry conferences, roadshows and
meetings daily dialogue (meetings, telephone and email) Institutional website Questionnaires on sustainability performance
Consolidation and strengthening of knowledge of the Group and its business model
Value creation (return on investment and business sustainability)
Transparent, accountable management Timeliness and open dialogue Adequate management of risks, including social and
environmental risks
MedIA Press days Interviews with top management Press conferences Media plan Ongoing dialogue Fashion shows/events Ad hoc meetings and events Institutional website
Availability, timeliness and accuracy of information Information on trends in future seasons
LOCAL AUTHORITIeS, PUBLIC AUTHORITIeS, ReGULATORS, TRAde ASSOCIATIOnS And nOn-GOVeRnMenTAL ORGAnISATIOnS
Ad hoc meetings Participation in working groups Identification and development of joint projects
Participation in publicly beneficial projects Inclusion of environmental, social and animal welfare
aspects in the company s strategies and procure- ment system
Communication of corporate objectives relating to environmental, social and animal welfare aspects
Active participation in discussion roundtables efficient use of raw materials Sustainability elements in new stores
RELATIONS WITH ORGANISATIONS, INSTITUTIONS AND ASSOCIATIONS The Moncler Group believes in dialogue and participation and takes part in multiple organisations, associations and discussion tables both at national and international level with a contribution of about 530,000 euros, in line with 2022. There are various areas of activ- ity, from the promotion of Italian fashion and its sustainability per- formances to the fight against counterfeiting, the protection of the brand, the promotion of women s talent, innovation as well as sup- port in the development of amendments to national and interna- tional standards.
Here below are the main associations in which the Group participates: AIR (Associazione Italiana Investor Relations): a non-profit
association that aims to promote the professional role of the Investor Relations Officer and the quality of financial commu- nication between companies and the financial community.
Anti-Counterfeiting Group (ACG): a non-profit association that aims to protect consumers from counterfeiting through training programmes and the establishment of a collabora- tive environment between companies and the main local au- thorities (approximately 3,400 euros).
ECCK (European Chamber of Commerce in Korea): a Korean association dedicated to protecting and promoting the inter- ests and companies based in the countries of the european Union (eU) and the european Free Trade Association (eFTA) active in South Korea. The association focuses on: facilitat- ing dialogue with local governments; collecting and sharing information on business, economic and regulatory devel- opments; and lobbying to strengthen and reaffirm the local government s commitment to combating counterfeiting in physical and online markets.
Assonime: an association of Italian joint-stock companies that works to improve industrial, commercial, administra- tive and tax legislation in Italy, with particular regard to com- pany regulations, conducts studies and publications, and represents the point of view of businesses in relations with Italian, european and international institutions.
Camera Nazionale della Moda Italiana: an association that aims to promote and coordinate the Italian fashion sector and train young Italian designers.
Club 231: an initiative aimed at fostering the discussion of new legislation on Legislative decree 231/2001, favouring the exchange of knowledge and skills gained in the business and law sector as well as in the academic field.
Fondazione Altagamma: a foundation that brings together companies from Italy s cultural and creative industries, rec- ognised as true ambassadors of Italian style to the world. Its mission is to contribute to their growth and competitiveness.
INDICAM: an association for the fight against counterfeiting, active on several fronts, including the spread of a culture of anti-counterfeiting among operators, public authorities and the general public; the improvement of anti-counterfeiting legislation; and collective investigations among its members in cooperation with Italian diplomatic authorities for the pro- tection of brands abroad (5,900 euros).
PREVILINE ASSISTANCE (Intercompany Welfare Fund for companies that are clients of the Assicurazioni GENERA- LI S.p.A. Group): a national association open to companies, which pursues welfare purposes for its members, through the provision of benefits in both the form of mutual aid and insur- ance policy, by signing agreements with insurance companies.
SNB-REACT (Coöperatieve Vereniging SNB-REACT): a non-profit association that promotes measures against counterfeiting.
Union des Fabricants (Unifab): a French association active in the protection of intellectual property rights. The association, which is also present in Tokyo and Beijing, supports its mem- bers in combating counterfeiting in Asia and in managing re- lations with local authorities.
Unione degli industriali della provincia di Padova: a nation- al association aimed at improving the competitiveness of the local manufacturing system through the development of in- frastructures, the promotion of the transfer of knowledge and
