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Stakeholder dialogue

Moncler believes in the importance of maintaining continuous and strong relationships with all of its stakeholders. Relationships that thrive on constant dialogue and active engagement reflect the Group’s sense of responsibility towards the social context with which it interacts.
Stakeholders have a wide range of differing interests, therefore establishing and maintaining stable and lasting relationships is crucial for creating shared, long-term value.
Understanding specific requirements and priorities enables Moncler to tackle issues before they become critical, and to fine-tune its actions in response to stakeholders’ interests. The first step toward building an effective engagement process involves the clear and timely identification of stakeholders, so as to establish the most effective communication chan- nels, while continually monitoring expectations, needs, and opinions.

The Group pursues a proactive approach to all stakeholders worldwide. It does so through dedicated functions that interact with them continually, promoting ongoing dialogue and remaining responsive to their needs. Indeed, Moncler believes that such interactions are opportunities for mutual growth and improvement.
The following table, which maps stakeholders and their expectations, is periodically revised through internal surveys with the corporate units tasked with the day-to-day management of relations with each category.

STAKEHOLDERS

TOOLS AND CHANNELS OF INTERACTION

STAKEHOLDER EXPECTATIONS

BLOCK 1

STAKEHOLDERS

Employees

TOOLS AND CHANNELS OF INTERACTION

Continuous dialogue with the Human Resources Department

 

Annual meetings to discuss career plans, set individual targets, and review performance assessments

 

Meetings with staff to share the Company’s results and goals for the future

 

Meetings to raise awareness and share information on health and wellbeing

 

Training sessions

 

Corporate intranet / MONCamp

 

Induction programmes for new hires

STAKEHOLDER EXPECTATIONS

Information on Group strategies and results

 

Responsible business management

 

Clear objectives and rewards system

 

Training and career development

 

Stimulating and safe work environment

 

Equal opportunities

 

Involvement in Company life

 

Wellbeing and health and safety initiatives

BLOCK 2

STAKEHOLDERS

Trade unions and workers’ representatives

TOOLS AND CHANNELS OF INTERACTION

Meetings with trade union representatives

STAKEHOLDER EXPECTATIONS

Responsible business management

 

Engagement and prompt information on issues affecting the Company workforce

 

Updates on the progress of training programmes

BLOCK 3

STAKEHOLDERS

End clients

TOOLS AND CHANNELS OF INTERACTION

Direct, ongoing relationships with sales personnel

 

Customer care services

 

Engagement via phone, mail, email, and social media

 

Design and delivery of personalised initiatives and experiences

 

Market research and focus groups

 

Client feedback

STAKEHOLDER EXPECTATIONS

Product quality, safety, and durability

 

Products manufactured respecting the environment, people, and animals

 

Style, uniqueness, innovation, and a complete product range

 

High level of service during and after the sale

 

Competent, professional, and empathetic sales personnel

 

Personalised shopping experience and engagement

BLOCK 4

STAKEHOLDERS

Wholesale clients

TOOLS AND CHANNELS OF INTERACTION

Events at Moncler showrooms and stores

 

Ongoing engagement via phone and business updates via email

STAKEHOLDER EXPECTATIONS

Product quality and innovation

 

Safety and transparency with regard to environmental, social, and animal welfare issues throughout the supply chain

 

Brand reputation

BLOCK 5

STAKEHOLDERS

Suppliers, business partners

TOOLS AND CHANNELS OF INTERACTION

Daily interactions

 

Institutional meetings

 

Definition of shared standards

 

Seasonal and annual training

 

Dedicated portal

STAKEHOLDER EXPECTATIONS

Continuity of supply

 

Respect for contractual terms and conditions

 

Participation in the definition of supply standards, including social and environmental criteria, and prompt notification of new requirements

 

Collaboration and support in managing production issues

BLOCK 6

STAKEHOLDERS

Local communities

TOOLS AND CHANNELS OF INTERACTION

Meetings with representatives of local associations and organisations

 

Development of initiatives and projects managed directly or in partnership

STAKEHOLDER EXPECTATIONS

Support or funding of initiatives

 

Support for awareness-raising campaigns

BLOCK 7

STAKEHOLDERS

Investors and analysts
(traditional and sustainability analysts)

TOOLS AND CHANNELS OF INTERACTION

Annual Shareholders’ Meeting

 

Regular conference calls following key announcements

 

Price-sensitive announcements and information

 

Seminars, industry conferences, road shows, and meetings

 

Daily engagement (meetings, phone calls, emails)

 

Corporate website

 

Dedicated investor app

 

Questionnaires on sustainability performance

STAKEHOLDER EXPECTATIONS

More in-depth and consolidated knowledge of the Group and its business model

 

Value creation (return on investment, business sustainability)

 

Transparent and responsible management

 

Timely and open dialogue

 

Suitable risk management, including social and environmental risks

BLOCK 8

STAKEHOLDERS

Media

TOOLS AND CHANNELS OF INTERACTION

Press days

 

Interviews with senior management

 

Press conferences

 

Media plan

 

Continuous dialogue

 

Fashion shows/events

 

Ad hoc meetings and events

 

Corporate website

STAKEHOLDER EXPECTATIONS

Access to timely and accurate information

 

Information on upcoming season trends

BLOCK 9

STAKEHOLDERS

Local bodies, public administrations, regulatory bodies, industry associations, and non-governmental organisations (NGOs)

TOOLS AND CHANNELS OF INTERACTION

Ad hoc meetings

 

Participation in work groups

 

Definition and development of joint projects

STAKEHOLDER EXPECTATIONS

Participation in projects of public utility

 

Integration of environmental, social, and animal welfare considerations into Company strategies and supply system

 

Disclosure of Company targets with regard
to environmental, social, and animal welfare issues

 

Active participation in roundtable discussions

 

Efficient use of raw materials

 

Implementation of sustainability requirements at new stores

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