THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE
Moncler believes in the importance of maintaining continuous and strong relationships with all of its stakeholders. Relationships that thrive on constant dialogue and active engagement reflect the Group’s sense of responsibility towards the social context with which it interacts.
Stakeholders have a wide range of differing interests, therefore establishing and maintaining stable and lasting relationships is crucial for creating shared, long-term value.
Understanding specific requirements and priorities enables Moncler to tackle issues before they become critical, and to fine-tune its actions in response to stakeholders’ interests. The first step toward building an effective engagement process involves the clear and timely
identification of stakeholders, so as to establish the most effective communication channels, while continually monitoring expectations, needs and opinions.
The Group pursues a proactive approach to all stakeholders worldwide. It does so through dedicated functions that interact with them continually, promoting ongoing dialogue and remaining responsive to their needs. Indeed, Moncler believes that such interactions are opportunities for mutual growth and improvement.
The following table, which maps stakeholders and their expectations, is periodically revised through internal surveys with the corporate units overseeing the day-to-day management of relations with each category.
People satisfaction survey, MONVoice
Continuous dialogue with the Human Resources Department
Annual meetings to discuss career plans, set individual targets, and review performance appraisals
Meetings with staff to share the Company’s results and goals for the future
Meetings to raise awareness and share information on health and wellbeing
Corporate intranet, MONCamp
Induction programmes for new hires
Information on Group strategies and results
Responsible business management
Clear objectives and rewards system
Training and career development
Stimulating and safe work environment
Involvement in Company life
Wellbeing and health and safety initiatives
Trade unions and workers’ representatives
Meetings with trade union representatives
Responsible business management
Engagement and prompt information on issues affecting the Company workforce
Updates on the progress of training programmes
Direct, ongoing relationships with sales personnel
Engagement via phone, mail, email and social media
Design and delivery of personalised initiatives and experiences
Market research and focus groups
Systematic collection of client feedback (VIBE)
Product quality, safety and durability
Products manufactured respecting the environment, people and animals
Style, uniqueness, innovation and a complete product range
High level of service during and after the sale
Competent, professional and empathetic sales staff
Personalised shopping experience and engagement
Events at Moncler showrooms and stores
Ongoing engagement via phone and business updates via email
Product quality and innovation
Safety and transparency with regard to environmental, social, and animal
welfare issues throughout the supply chain
Suppliers, business partners
Definition of shared standards
Seasonal and annual training
Continuity of supply
Respect for contractual terms and conditions
Participation in the definition of supply standards, including social and environmental criteria and prompt notification of new requirements
Collaboration and support in managing production issues
Meetings with representatives of local associations and organisations
Development of initiatives and projects managed directly or in partnership
Support or funding of initiatives
Support for awareness-raising campaigns
Investors and analysts (traditional and sustainability)
Regular conference calls or meetings following key announcements
Price-sensitive announcements and information
Seminars, industry conferences, road shows and meetings
Daily engagement (meetings, phone calls, emails)
Dedicated investor app
Questionnaires on sustainability performance
More in-depth and consolidated knowledge of the Group and its business model
Value creation (return on investment, business sustainability)
Transparent and responsible management
Timely and open dialogue
Adequate risk management, including social and environmental risks
Interviews with senior management
Ad hoc meetings and events
Access to timely and accurate information
Information on upcoming season trends
Local bodies, public administrations, regulatory bodies, industry associations and non-governmental organisations
Ad hoc meetings
Participation in work groups
Definition and development of joint projects
Participation in projects of public utility
Integration of environmental, social and animal welfare considerations in Company strategies and supply system
Disclosure of Company targets with regard to environmental, social and animal welfare issues
Active participation in round table discussions
Efficient use of raw materials
Implementation of sustainability requirements at new stores
As a multinational company that firmly believes in sustainability, Moncler is committed to contributing to the achievement of the goals published in the 2030 Agenda for Sustainable Development signed by the 193 member states of the United Nations (UN). The Sustainable Development Goals (SDGs) set out the
priorities for contributing to global development, promoting human wellbeing, and protecting the environment. The SDGs call for joint global action between governments, businesses, and society, and aim at mobilising all efforts around a common set of goals to be achieved by 2030. Of the 17 SDGs set by the UN (such as
ending poverty, fighting inequality, and tackling climate change), the Group is contributing to 10 either directly or through organisations with which it collaborates.
The targets related to the SDGs are clearly indicated in the following Sustainability Plan.
Moncler considers collaboration and different experiences to be fundamental values to achieve common objectives, not only in the creative sphere, but also for responsible and sustainable development. In 2019, Moncler together with other fashion and textile companies, signed the Fashion Pact, confirming its commitment to achieving concrete objectives in three areas relevant for the protection of our planet – the climate, biodiversity and oceans. Joining the Fashion pact was another important step on the path the Company takes every day, reflecting on the impact of corporate
decisions and seeking yet undiscovered solutions and answers with determi-nation.
The Fashion Pact objectives are based on the Science-based target initiative, which focuses on three main areas for protection of the planet. In first place, combating global warming, creating and implementing an action plan to eliminate greenhouse gas emissions by 2050, to keep global warming below 1.5°C, between today and 2100.
Secondly, restoring biodiversity, by reaching the targets of the parameters established by the Science-based target initiative, to restore natural ecosystems and protect
species. The third objective is protecting the oceans, reducing the negative impact of the fashion sector on the oceans themselves, through concrete initiatives, such as, for example, the gradual reduction of disposable plastic.
Moncler, in full awareness that global challenges require cohesive and generous commitment, is proud to have become part of the Fashion Pact in the name of a common ideal far greater than any single interest.