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Moncler believes in the importance of maintaining continuous and strong relationships with all of its stakeholders. Relationships that thrive on constant dialogue and active engagement reflect the Group’s sense of responsibility towards the social context with which it interacts.

Stakeholders have a wide range of differing interests, therefore establishing and maintaining stable and lasting relationships is crucial for creating shared, long-term value.

Understanding specific requirements and priorities enables Moncler to tackle issues before they become critical, and to fine-tune its actions in response to stakeholders’ interests. The first step toward building an effective engagement process involves the clear and timely

identification of stakeholders, so as to establish the most effective communication channels, while continually monitoring expectations, needs and opinions.

The Group pursues a proactive approach to all stakeholders worldwide. It does so through dedicated functions that interact with them continually, promoting ongoing dialogue and remaining responsive to their needs. Indeed, Moncler believes that such interactions are opportunities for mutual growth and improvement.

The following table, which maps stakeholders and their expectations, is periodically revised through internal surveys with the corporate units overseeing the day-to-day management of relations with each category.

STAKEHOLDER

TOOLS AND CHANNELS OF INTERACTION

STAKEHOLDER EXPECTATIONS

BLOCK 1

STAKEHOLDER

Employees

TOOLS AND CHANNELS OF INTERACTION

People satisfaction survey, MONVoice

 

Continuous dialogue with the Human Resources Department
 

Annual meetings to discuss career plans, set individual targets, and review performance appraisals
 

Meetings with staff to share the Company’s results and goals for the future
 

Meetings to raise awareness and share information on health and wellbeing
 

Training sessions
 

Corporate intranet, MONCamp

 

Induction programmes for new hires

STAKEHOLDER EXPECTATIONS

Information on Group strategies and results
 
Responsible business management
 

Clear objectives and rewards system
 

Training and career development
 

Stimulating and safe work environment
 

Equal opportunities
 

Involvement in Company life
 

Wellbeing and health and safety initiatives

BLOCK 2

STAKEHOLDER

Trade unions and workers’ representatives

TOOLS AND CHANNELS OF INTERACTION

Meetings with trade union representatives

STAKEHOLDER EXPECTATIONS

Responsible business management
 

Engagement and prompt information on issues affecting the Company workforce
 

Updates on the progress of training programmes

BLOCK 3

STAKEHOLDER

End clients

TOOLS AND CHANNELS OF INTERACTION

Direct, ongoing relationships with sales personnel
 

Client service
 

Engagement via phone, mail, email and social media
 

Design and delivery of personalised initiatives and experiences
 

Market research and focus groups
 

Systematic collection of client feedback (VIBE)

STAKEHOLDER EXPECTATIONS

Product quality, safety and durability
 

Products manufactured respecting the environment, people and animals
 

Style, uniqueness, innovation and a complete product range
 

High level of service during and after the sale
 

Competent, professional and empathetic sales staff
 

Personalised shopping experience and engagement
 

BLOCK 4

STAKEHOLDER

Wholesale clients

TOOLS AND CHANNELS OF INTERACTION

Events at Moncler showrooms and stores
 

Training sessions
 

Ongoing engagement via phone and business updates via email

STAKEHOLDER EXPECTATIONS

Product quality and innovation
 

Safety and transparency with regard to environmental, social, and animal
welfare issues throughout the supply chain
 

Brand reputation

BLOCK 5

STAKEHOLDER

Suppliers, business partners

TOOLS AND CHANNELS OF INTERACTION

Daily interactions
 

Institutional meetings
 

Definition of shared standards
 

Seasonal and annual training
 

Dedicated portal

STAKEHOLDER EXPECTATIONS

Continuity of supply
 

Respect for contractual terms and conditions
 

Participation in the definition of supply standards, including social and environmental criteria and prompt notification of new requirements

 

Collaboration and support in managing production issues

BLOCK 6

STAKEHOLDER

Local communities

TOOLS AND CHANNELS OF INTERACTION

Meetings with representatives of local associations and organisations
 

Development of initiatives and projects managed directly or in partnership

STAKEHOLDER EXPECTATIONS

Support or funding of initiatives
 

Support for awareness-raising campaigns

BLOCK 7

STAKEHOLDER

Investors and analysts (traditional and sustainability)

TOOLS AND CHANNELS OF INTERACTION

Shareholders’ Meeting
 
Regular conference calls or meetings following key announcements
 
Price-sensitive announcements and information
 
Seminars, industry conferences, road shows and meetings
 
Daily engagement (meetings, phone calls, emails)
 
Corporate website
 
Dedicated investor app
 
Questionnaires on sustainability performance

STAKEHOLDER EXPECTATIONS

More in-depth and consolidated knowledge of the Group and its business model
 
Value creation (return on investment, business sustainability)
 
Transparent and responsible management
 
Timely and open dialogue
 
Adequate risk management, including social and environmental risks

BLOCK 8

STAKEHOLDER

Media

TOOLS AND CHANNELS OF INTERACTION

Press day

 

Interviews with senior management
 

Press conferences
 

Media Plan

 

Continuous dialogue
 

Fashion shows/events
 

Ad hoc meetings and events
 

Corporate website

STAKEHOLDER EXPECTATIONS

Access to timely and accurate information

 

Information on upcoming season trends

BLOCK 9

STAKEHOLDER

Local bodies, public administrations, regulatory bodies, industry associations and non-governmental organisations

TOOLS AND CHANNELS OF INTERACTION

Ad hoc meetings
 

Participation in work groups
 

Definition and development of joint projects

STAKEHOLDER EXPECTATIONS

Participation in projects of public utility
 

Integration of environmental, social and animal welfare considerations in Company strategies and supply system
 

Disclosure of Company targets with regard to environmental, social and animal welfare issues
 

Active participation in round table discussions
 

Efficient use of raw materials
 

Implementation of sustainability requirements at new stores

As a multinational company that firmly believes in sustainability, Moncler is committed to contributing to the achievement of the goals published in the 2030 Agenda for Sustainable Development signed by the 193 member states of the United Nations (UN). The Sustainable Development Goals (SDGs) set out the

priorities for contributing to global development, promoting human wellbeing, and protecting the environment. The SDGs call for joint global action between governments, businesses, and society, and aim at mobilising all efforts around a common set of goals to be achieved by 2030. Of the 17 SDGs set by the UN (such as

ending poverty, fighting inequality, and tackling climate change), the Group is contributing to 10 either directly or through organisations with which it collaborates.
The targets related to the SDGs are clearly indicated in the following Sustainability Plan.

THE FASHION PACT

Moncler considers collaboration and different experiences to be fundamental values to achieve common objectives, not only in the creative sphere, but also for responsible and sustainable development. In 2019, Moncler together with other fashion and textile companies, signed the Fashion Pact, confirming its commitment to achieving concrete objectives in three areas relevant for the protection of our planet – the climate, biodiversity and oceans. Joining the Fashion pact was another important step on the path the Company takes every day, reflecting on the impact of corporate

decisions and seeking yet undiscovered solutions and answers with determi-nation.

The Fashion Pact objectives are based on the Science-based target initiative, which focuses on three main areas for protection of the planet. In first place, combating global warming, creating and implementing an action plan to eliminate greenhouse gas emissions by 2050, to keep global warming below 1.5°C, between today and 2100.

Secondly, restoring biodiversity, by reaching the targets of the parameters established by the Science-based target initiative, to restore natural ecosystems and protect

species. The third objective is protecting the oceans, reducing the negative impact of the fashion sector on the oceans themselves, through concrete initiatives, such as, for example, the gradual reduction of disposable plastic.

Moncler, in full awareness that global challenges require cohesive and generous commitment, is proud to have become part of the Fashion Pact in the name of a common ideal far greater than any single interest.

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