THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE
THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE
Moncler believes in the importance of maintaining continuous and strong relationships with all of its stakeholders. Relationships that thrive on constant dialogue and active engagement reflect the Group’s sense of responsibility towards the social context with which it interacts.
Stakeholders have a wide range of differing interests, therefore establishing and maintaining stable and lasting relationships is crucial for creating shared, long-term value.
Understanding specific requirements and priorities enables Moncler to tackle issues before they become critical, and to fine-tune its actions in response to stakeholders’ interests. The first step toward building an effective engagement process involves the clear and timely identification of stakeholders, so as to establish the most effective communication channels, while continually monitoring expectations, needs, and opinions.
The Group pursues a proactive approach to all stakeholders worldwide. It does so through dedicated functions that interact with them continually, promoting ongoing dialogue and remaining responsive to their needs. Indeed, Moncler believes that such interactions are opportunities for mutual growth and improvement.
The following table, which maps stakeholders and their expectations, is periodically revised through internal surveys with the corporate units tasked with the day-to-day management of relations with each category.
Employees
People satisfaction survey, MONVoice
Continuous dialogue with the Human Resources Department
Annual meetings to discuss career plans, set individual targets, and review performance assessments
Meetings with staff to share the Company’s results and goals for the future
Meetings to raise awareness and share information on health and wellbeing
Training sessions
Corporate intranet/MONCamp
Induction programmes for new hires
Information on Group strategies and results
Responsible business management
Clear objectives and rewards system
Training and career development
Stimulating and safe work environment
Equal opportunities
Involvement in Company life
Wellbeing and health and safety initiatives
Trade unions and workers’ representatives
Meetings with trade union representatives
Responsible business management
Engagement and prompt information on issues affecting the Company workforce
Updates on the progress of training programmes
End clients
Direct, ongoing relationships with sales personnel
Client Service
Engagement via phone, mail, email, and social media
Design and delivery of personalised initiatives and experiences
Market research and focus groups
Systematic collection of client feedback (VIBE)
Product quality, safety, and durability
Products manufactured respecting the environment, people, and animals
Style, uniqueness, innovation, and a complete product range
High level of service during and after the sale
Competent, professional, and empathetic sales personnel
Personalised shopping experience and engagement
Wholesale clients
Events at Moncler showrooms and stores
Training sessions
Ongoing engagement via phone and business updates via email
Product quality and innovation
Safety and transparency with regard to environmental, social, and animal welfare issues throughout the supply chain
Brand reputation
Suppliers,
business partners
Daily interactions
Institutional meetings
Definition of shared standards
Seasonal and annual training
Dedicated portal
Continuity of supply
Respect for contractual terms and conditions
Participation in the definition of supply standards, including social and environmental criteria, and prompt notification of new requirements
Collaboration and support in managing production issues
Local communities
Meetings with representatives of local associations and organisations
Development of initiatives and projects managed directly or in partnership
Support or funding of initiatives
Support for awareness-raising campaigns
Investors and analysts
(traditional and sustainability)
Annual Shareholders’ Meeting
Regular conference calls or meetings following key announcements
Price-sensitive announcements and information
Seminars, industry conferences, road shows, and meetings
Daily engagement (meetings, phone calls, emails)
Corporate website
Dedicated investor app
Questionnaires on sustainability performance
More in-depth and consolidated knowledge of the Group and its business model
Value creation (return on investment, business sustainability)
Transparent and responsible management
Timely and open dialogue
Suitable risk management, including social and environmental risks
Media
Press days
Interviews with senior management
Press conferences
Media plan
Continuous dialogue
Fashion shows/events
Ad hoc meetings and events
Corporate website
Access to timely and accurate information
Information on upcoming season trends
Local bodies, public administrations, regulatory bodies, industry associations, and non-governmental organisations (NGOs)
Ad hoc meetings
Participation in work groups
Definition and development of joint projects
Participation in projects of public utility
Integration of environmental, social, and animal welfare considerations into Company strategies and supply system
Disclosure of Company targets with regard to environmental, social, and animal welfare issues
Active participation in roundtable discussions
Efficient use of raw materials
Implementation of sustainability requirements at new stores