THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE
Transparent and constant dialogue is the basis for any relationship based on trust. It is a key element in fostering shared growth, fruitful cooperation and mutual satisfaction. Moncler is attentive to the dialogue with its suppliers and to sharing good practices, both on technical aspects related to business activities and on aspects aimed at promoting responsible behaviour. The dialogue is established through different channels ranging from daily meetings to institutional events and daily interactions are regularly held with Moncler experts and inspectors tasked with overseeing the various activities involved in production. The meetings with the Company’s experts provide specialist support at all stages of production in order to share technical know-how and resolve any critical issues. In 2019, as regards outerwear, Moncler’s team of technicians was again expanded to ensure a widespread presence at all façon manufacturers in Italy and abroad, to increase the already high number of checks on quality and on the progress of work in and at the end of the line. The experts in charge of the external workshops periodically participate in meetings at the Company offices to help analyse samples
and share technical and production standards, results of the previous season and objectives for the following. Specifically, in 2019, two collective meetings of two days each were held in Romania, near the production sites of some suppliers. Similarly, Moncler’s knitwear workshop experts are invited a couple of times every season to come in for one week’s training, focusing on procedures and on production and quality standards, with visits to the Group’s quality control centres. At these meetings, they are also sensibilized on other topics relevant to Moncler, including ethical, social and environmental aspects, so as to spread the relevant culture among suppliers. Through the presence of experts at the various third-party production sites, the shared know-how thus becomes an integral and essential component of the bond between the Company and its suppliers. The desire to work in close collaboration with its sup – pliers in 2019 also saw the launch of an important portal development activity which, with various applications, allows the exchange of important control and production progress information in real time, as well as documents to guarantee the correct product execution and constant
monitoring by technicians. Also in 2019, awareness activities on ethical, social, and environmental issues continued during the year, through one-to-one meetings with experts from the Company’s Sustainability Unit at the production facilities of some of its suppliers and sub-contractors (both façon manufacturers and suppliers of raw materials). In the three-year period 2017-2019, about 170 on-site visits were carried out in Italy and abroad. During 2019, the dissemination of the Company’s guide – lines in terms of compliance and sustainability continued with the sharing of technical, chemical and performance specifications, both during daily activities, with various one-to-one meetings and at sector fairs. Finally, a web portal dedicated entirely to suppliers has been active since 2017 as an additional tool for dialogue and to facilitate the exchange of information and documentation. Through the portal, suppliers can directly access communications and documents, including the Code of Ethics, the Supplier Code of Conduct and related guidelines. A dedicated online training section has also been set up.