THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE

RESULTS AND TARGETS

Redefine the overall retail organisation to enhance client-centricity

ACTIONS

2017 RESULTS

TARGETS

BLOCK 1

ACTIONS

Enhancement of retail personnel’s skills, engagement, and sense of belonging to improve alignment with client expectations

2017 RESULTS

• Internal organisation of stores, as well as retail personnel training and career paths, revised at global level

TARGETS

Ongoing training and involvement of retail personnel

Strengthen client relations and satisfaction

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