THE NEW MONCLER INVESTOR RELATIONS APP IS NOW AVAILABLE

RESULTS AND TARGETS

STRENGTHEN CLIENTS EXPERIENCE

2019 TARGETS

2019 RESULTS

FUTURE TARGETS

BLOCK 1

2019 TARGETS

Continuous improvement of clients’ satisfaction (VIBE score)

2019 RESULTS

• 91% client satisfaction

FUTURE TARGETS

BLOCK 2

2019 TARGETS

Extension of the Client Service project to all Regions

2019 RESULTS

• Client Service extended to all Regions

FUTURE TARGETS

BLOCK 3

2019 TARGETS

Launch of an assessment according to the WELL Building Standard for Retail Protocol for certain stores

2019 RESULTS

• Assessment carried out in two stores

FUTURE TARGETS

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