STAKEHOLDER DIALOGUE

Stakeholder

Tools and channels of interaction

Stakeholder expectations

BLOCCO 1

Stakeholder

Employees

Tools and channels of interaction

– Constant dialogue with Human Resources Department
– Annual meetings to discuss career plans and set individual objectives and review performance assessment
– Meetings with all staff to announce results and future company goals
– Meetings to raise awareness on health and welfare issues and disseminate information
– Training sessions
– Induction programmes for new hires

Stakeholder expectations

– Information on Group strategy and results

– Responsible business management

– Clear objectives and rewards system

– Training and career development

– Stimulating and safe work environment

– Equal opportunities
– Involvement in company life
– Welfare initiatives

BLOCCO 2

Stakeholder

Trade unions and workers’ representatives

Tools and channels of interaction

– Meetings with trade union representatives

Stakeholder expectations

– Responsible business management

– Engagement and prompt information on issues affecting the company workforce

– Updates on progress in training delivered

BLOCCO 3

Stakeholder

Final clients

Tools and channels of interaction

– Direct, ongoing relationship with sales personnel

– Client care service

– Phone, postal, e-mail
and social media communications

– Creation of personalised initiatives and experiences

– Market researches and focus groups

– Client satisfaction surveys

Stakeholder expectations

– Product quality, safety and durability
– Products manufactured with respect for the environment, people and animals
– Stylishness, uniqueness, innovation
and a wide product range
– High service level during sales
and after-sale
– Competent, professional
and caring sales personnel
– Personalised shopping experience
and engagement

BLOCCO 4

Stakeholder

Wholesale clients

Tools and channels of interaction

– Events at Moncler showrooms and at stores
– Ongoing engagement via phone and business updates via e-mail

Stakeholder expectations

– Product quality and innovation
– Safety and transparency concerning environmental, social and animal welfare issues throughout the sourcing chain
– Brand reputation

BLOCCO 5

Stakeholder

Suppliers, business partners

Tools and channels of interaction

– Daily dealings
– Conventions
– Definition and distribution of standards

Stakeholder expectations

– Continuity of supply
– Respect for contractual terms
and conditions
– Engagement in the setting of supply standards, including social and environmental criteria, and prompt notification of new requirements
– Partnership and support in the management of any production issue

BLOCCO 6

Stakeholder

Local communities

Tools and channels of interaction

– Meetings with representatives of local associations and organisations or of the local community
– Creation of initiatives or projects managed directly or in partnership

Stakeholder expectations

– Support or funding of initiatives

– Support of awareness-raising campaigns

BLOCCO 7

Stakeholder

Investors and analysts (traditional and sustainability-focused)

Tools and channels of interaction

– Annual Shareholders’ Meeting
– Regular conference calls following key announcements
– Price-sensitive announcements and information
– Seminars, industry conferences, road shows and meetings
– Daily engagement (meetings, phone calls, e-mails)
– Corporate website
– Dedicated investor app
– Questionnaires designed to assess sustainability performance

Stakeholder expectations

– More in-depth and consolidated knowledge of the Group and its business model
– Value creation (return on investment, business sustainability)
– Transparent and responsible management
– Timely and open dialogue
– Suitable management of risks, including social and environmental risks

BLOCCO 8

Stakeholder

Media

Tools and channels of interaction

– Press days
– Interviews with top management
– Press conferences
– Media Plan
– Constant dialogue
– Sfilate/eventi
– Fashion shows/events
– Specially organised meetings and events
– Corporate website

Stakeholder expectations

– Available, timely and accurate information
– Information on upcoming season trends

BLOCCO 9

Stakeholder

Local bodies, public administration, regulatory bodies, industry associations and Non-Governmental Organizations

Tools and channels of interaction

– Specially-organised meetings
– Participation in work groups
– Outline and development of joint projects

Stakeholder expectations

– Participation in projects of public utility
– Inclusion of environmental, social and animal welfare issues in company strategy and sourcing system
– Communication of company objectives in relation to environmental, social and animal welfare issues
– Active participation in discussion groups
– Efficient use of raw materials
– Elements of sustainability in new points of sale